Art Channel Galleries :: Changing The Way The World Buys and Collects Art

The following questions are commonly asked. If this section does not answer your specific concerns, you can contact Art Channel Galleries Customer Service Department at info@artchannelgalleries.com.

	General Questions
1.	Where is Art Channel Galleries located?
	Art Channel Galleries is located at The Madison Building, 15851 Dallas Parkway, Suite 225, Addison, TX 75007 USA. Phone: (877) ART-ONSALE ~ (877) 278-6672
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2.	Who is Art Channel Galleries?
	Art Channel Galleries is a United States based corporation that specializes in Authenticated Collectibles. Art Channel Galleries is a wholly-owned subsidiary of Artfest International, Inc. (Stock Symbol: ARTI)
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3.	How do I contact customer support?
	You may contact support at info@artchannelgalleries.com.
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4.	How does Art Channel Galleries promote its products?
	We promote our product lines through our television programming, websites, and Associate members. All leads and sales are forwarded to an Associate member based on location and membership.
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5.	Can I make purchases in other currencies beside U.S. Dollars?
	We currently take only U.S. funds for the purchase of our product lines.
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6.	What is the return policy?
	Please see our complete return policy HERE.
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7.	I'm concerned about online security. What assurances does ACG provide in that regard?
	Please read our privacy policies section HERE.
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8.	When referring people to my website, what is the correct address to send to people that are interested?
	You will have a unique website URL which you requested during the enrollment process and which can be located in the My Profile section of the Virtual Office Communication System (VOCS). The website URL usually looks something like www.artchannelgalleries.com/yourname. Login now.

9.	How do I login to my Virtual Office Communication System (VOCS)?
	You enter your ACG Associate Member number as your username and the password you selected at time of enrollment.
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	Art Channel Galleries Authenticated Collectibles
1.	How do I order an Authenticated Collectible?
	You may order Authenticated Collectibles by selecting a Shop Now button on the website. If this doesn't take you to an order catalog, then you need to contact the Associate Member who referred you to Art Channel Galleries and get their personalized URL, so you may shop online.
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2.	What makes an Art Channel Limited Edition print a wise purchase?
	Foremost is the fact that the Authenticated Collectibles industry is a multi-billion dollar industry and artists as well as the buying public are subject to fraud. Our process of Authentication protects both you and the artist, therefore providing you with a REAL authenticated collectible that has value.
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3.	Are the autographs real? How can I be sure?
	The autographs are very real! In fact each autograph is witnessed by a trained Authenticator that photographs the signing, thus giving you, the highest quality assurance of authentication. To understand all our steps of authentication, view our Authentication process.
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4.	How long does it take to receive my Authenticated Art Channel Collectible?
	Due to the nature of some of the artist's schedules we ask that you allow up to four (4) weeks for delivery of your product.
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5.	What should I do to protect my Authenticated Art Channel Collectible?
	Although your collectible has been created from water resistant artist grade canvas and the best inks available in the industry, we recommend that you treat it with care so you may have years of personal enjoyment.
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	ACG Rewards Program
1.	How much does it cost to become an Associate member of Art Channel Galleries?
	Becoming an Associate Member is FREE!
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2.	Is there a minimum dollar amount of product that I must purchase?
	Absolutely not, both members and preferred customers purchase our products based on what they like and want.
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3.	How old do you have to be to participate in the rewards program?
	You must be the age of majority for the jurisdiction in which you live.
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4.	Do I have to agree to anything to be a Art Channel Galleries Associate?
	You do have to agree to the Associate Agreement which may be viewed HERE.
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5.	Do I have to own my own computer to participate?
	Owning a computer with an internet connection is not necessary but it is certainly more convenient. If you don't have your own computer, you may utilize cyber cafés, the public library, or use a friend or family member's computer.
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6.	Do I have to purchase product to earn?
	Absolutely not! Art Channel Galleries rewards program is designed so that no matter what you have for resources, you can succeed with effort and dedication to goals and a business plan.
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7.	Do I have to purchase collectibles on a regular basis to maintain my Art Channel Galleries Associate Member Reward Program membership and buying privileges?
	You do not have to purchase regularly to maintain membership status, however if you have obtained certain status rankings, you may have qualifications to maintain. Please see the REWARDS PROGRAM for complete details.
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8.	If I should die, what happens to my status as an Associate member and my the rewards I've earned?
	Upon the death of an Associate Member, the rights and responsibilities of the Associate are passed on to the rightful heir(s) as determined by a court of competent jurisdiction. The heir(s) if, but only if, that individual or entity confirms in writing within ninety (90) days that he or she shall be bound by the terms and conditions of the Associate Agreement.
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9.	When referring people to my website, what is the correct website address to send to people that are interested?
	You will have a unique website URL which you requested during the enrollment process and which can be located in the My Profile section of the Virtual Office Communication System (VOCS). The website URL usually looks something like www.artchannelgalleries.com/yourname. Login now.
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10.	Can I track my Rewards Cards?
	Absolutely! All information regarding your Rewards are in the Virtual Office Communication System (VOCS). Login now.
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11.	Can I track my Bonus Cards?
	Absolutely! All information regarding your Rewards are in the Virtual Office Communication System (VOCS). Login now.
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12.	Can I track my Team Leadership Bonuses?
	Absolutely! All information regarding your Rewards are in the Virtual Office Communication System (VOCS). Login now.
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13.	How soon will I receive funds in my Virtual Account?
	Any commissions earned are deposited daily into your commission account. It's that easy and fast!
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14.	How soon can I withdraw fund from my Virtual Account?
	We have a five (5) day grace period for withdrawal of funds, which protects the company and you from fraudulent activity.
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15.	If I request a check from my virtual account how soon is it processed?
	We process checks weekly on Fridays for all requests that have been received by each Wednesday.
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16.	Is there a minimum amount I can withdraw from my virtual account?
	We allow check requests for amounts of twenty (20) dollars or more.
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17.	Is there a check processing fee when I make a withdrawal from my virtual account?
	Yes, there is a nominal check processing fee of four (4) dollars per check issued.
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18.	Is the Art Channel Galleries affiliated with another art reward program?
	No, the Art Channel TV and the Art Channel Galleries are not affiliated with any other art reward program. Beware of imitations, Art Channel is truly unique.
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	NOTE: Art Channel has the right to change these terms at any time without notice. Please forward all inquiries to info@artchannelgalleries.com. Thank you.